Don’t Go to Work IN Your Business – Go to Work ON Your Business. Take your salon business to the next level in this seminar and fall back in love with your business! Some key topics that will be discussed: • Seeing what your business is currently and what it is capable of becoming • Keeping score to produce more • Mission, vision, non-negotiables • Push number-when you push your staff and operation beyond its means • Prime time in the salon • Salon traffic • Creating a repeat guest • Compensation and career path

We as leaders are responsible for developing the talent of our team. Most people see what needs to be focused on or what minor adjustments need to be made, but are not comfortable in training with that kind of honesty. This class is positioned to help remove the emotion and focus on the system of improvement and development.

Perfect Service Creates Never Ending Traffic. Success behind the chair goes far beyond the technical. This seminar was created for all service providers in the salon. The focus is on the guest’s experience from the moment they enter the salon until the time they leave the salon. Some key topics that will be discussed: • Honoring your craft as a hairdresser • E Gaps- the difference between what the guest expected and what they experienced • Building trust from your guest • Steps of the service • WOW thinking • Keeping score to produce more: key numbers to be tracking on a daily basis • Guest requirement and how to earn the income you are looking for • Rescheduling and how it guarantees your future income • Take Home and the effect it has on your income • Dialogue • Salon traffic

Creating a fantastic First Impression for your salon is a must! This seminar was created specifically for the front desk staff and inspires them to have passion for the position. The front desk staff is the face of the business and is the first interaction with the guest. Whether it’s serving the needs of guests, scheduling appointments, recommending take home, maintaining a great rapport with other salon staff or overcoming breakdowns, the front desk plays an important role in the salon. Some key topics that will be discussed: • Responsibilities of the front desk staff • 4 Cornerstones in the salon • Tracking to communicate with staff • Salon traffic, stylist traffic and occupancy ratio • Quality control checks • Developing systems that work • Rescheduling • Dialogue

Unlock the secrets to elevating your salon’s success with our comprehensive class on Retail Mastery and Salon Atmosphere Creation. Dive into the art of retailing, discovering proven strategies to enhance product sales and create an enticing shopping experience for your clients. In this dynamic class, we will explore: • Strategic Retailing Techniques • Merchandising Magic • Client Engagement and Consultation • Creating the Perfect Salon Atmosphere • Team Collaboration Join us for this transformative class where you will gain practical skills and insights to revolutionize your approach to retailing and cultivate the perfect atmosphere in your salon. Elevate your salon business to new heights by turning each guest visit into a memorable and rewarding experience.

Join Terri Cowan for an engaging & interactive class where you’ll learn the art of conversation & develop the skills needed to engage in meaningful dialogue. In today’s fast-paced world, the ability to connect & communicate effectively is more important than ever. Whether you want to improve your personal relationships, professional networking, or public speaking skills, this class is designed to help you excel.

As an independent hairstylist, navigating the realm of entrepreneurship requires a dual proficiency – not only in the artistry of hair but also in understanding the business dynamics and meeting customer expectations. Essential to successful salon ownership are stellar customer service, exceptional skills, and the capability to attract a growing clientele. Join us for a seminar tailored to empower independent hairstylists like yourself. Delve into the critical aspects of running a successful business, focusing on key performance indicators that demand daily attention. Learn effective strategies for managing foot traffic, enhancing the guest experience from the moment they step into the salon, and discover actionable insights to propel your salon business to new heights. Elevate your understanding of salon management and embark on a journey to take your independent hairstyling venture to the next level.

Immerse yourself in a day of profound growth and inspiration alongside esteemed industry visionaries, Terri & Steve Cowan. This exclusive event is meticulously crafted for salon professionals and beauty enthusiasts eager to expand their knowledge, hone their skills, and reignite their fervor for the beauty industry. Seize this extraordinary opportunity to glean insights from industry luminaries, ensuring a day of growth that will elevate both your career and passion for beauty. Don’t miss out on this unparalleled chance to learn, connect, and be inspired. Reserve your spot now to partake in an unforgettable day filled with education, networking, and empowerment! Explore key themes such as: • Grit • Recording Key Number • Opportunities • Winning • Taking the Risk • Having the Courage to Become